Privacy Policy
Effective Date: September 1, 2026 | Version: v2.0
Website: masterclass.jointhrivehive.com
Company: ThriveHive LLC, a Utah Limited Liability Company Contact: support@jointhrivehive.com
Mailing Address: 350 East 400 South #3033, Salt Lake City, Utah 84111
Introduction
This Privacy Policy describes how ThriveHive LLC ("Company," "we," "us," or "our") collects, uses, stores, shares, and protects your personal information when you visit our website at jointhrivehive.com ("Website"), opt in to receive any free resource, subscribe to our email list, purchase any product or service, or interact with us in any other way.
Your use of this Website constitutes your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy in its entirety, please discontinue use of this Website immediately.
This Privacy Policy is incorporated by reference into and should be read alongside our Terms of Use and Program Agreement, which governs your purchase of and participation in any ThriveHive program. In the event of any conflict between this Privacy Policy and the Terms of Use and Program Agreement with respect to data-related matters, this Privacy Policy shall control.
We may update this Privacy Policy from time to time. We encourage you to review it regularly. If we make major changes, we will notify you by revising the Effective Date at the top. We will provide notice via email of any material changes to this Policy to subscribers and active clients on our list. Minor updates may be made without notice, and it is your responsibility to review this Policy periodically. Your continued use of this Website following any update constitutes your acceptance of the revised Policy. The version number and effective date at the top of this document will reflect the most current version.
Section 1: Information We Collect
1.1 Information You Provide Voluntarily. We collect personal information that you voluntarily provide to us, including when you:
- Opt in to receive a free resource, guide, checklist, or other lead magnet
- Subscribe to our email list or newsletter
- Register for a masterclass, workshop, or other event
- Complete a quiz or assessment on our Website
- Submit an application for any ThriveHive program
- Purchase any product or program
- Fill out a contact form or send us a message
- Participate in a coaching call, community, or program activity
- Provide a testimonial or case study
The information you provide may include your name, email address, phone number, mailing address, professional background, business information, and the content of any messages or communications you send us.
1.2 Payment and Purchase Information. If you purchase a product or program from us, we collect the information necessary to process your transaction, including your name, billing address, and payment method details. Payment transactions are processed by third-party payment processors as described in Section 5. We do not store your full credit card number or sensitive payment credentials on our servers.
1.3 Information Collected Automatically. When you visit our Website, our third-party service providers and we may automatically collect certain technical information, including:
- IP address and approximate geographic location
- Browser type and version
- Operating system
- Pages visited, time spent on pages, and referring URLs
- Device identifiers and technical specifications
- Clickstream data and interaction patterns
This information is collected through cookies, pixels, and similar tracking technologies as described in Section 3.
1.4 Information Received from Third Parties. We may receive personal information about you from third parties, including Google, Meta (Facebook and Instagram), YouTube, Pinterest, TikTok, Spotify, ChatGPT, Stripe, PayPal, Klarna, and other advertising, analytics, and payment platforms through which you interact with our content or complete a transaction.
Section 2: How We Use Your Information
2.1 To Deliver Products and Services. To fulfill our contractual obligations to you, including delivering programs, freebies, resources, coaching calls, community access, and any other product or service you have purchased or requested.
2.2 To Communicate with You. To send you emails, text messages, and other communications related to your purchase, program participation, account status, policy updates, and customer support inquiries.
2.3 To Send Marketing Communications. To send you promotional emails, newsletters, launch announcements, event invitations, and other marketing communications based on your consent to be on our list or our legitimate interest in marketing to individuals who have expressed interest in our products and services. You may opt out at any time as described in Section 7.
2.4 To Run Advertising Campaigns. To create and serve targeted advertisements on Meta (Facebook and Instagram), Google, YouTube, Pinterest, TikTok, Spotify, ChatGPT, and other advertising platforms, including by uploading your contact information to create custom audiences and look-alike audiences on those platforms. We do this based on our legitimate interest in efficiently reaching our target audience.
2.5 To Improve Our Website and Offerings. To analyze how visitors use our Website, identify areas for improvement, measure the effectiveness of our marketing, and develop new products and services.
2.6 To Comply with Legal Obligations. To comply with applicable laws, regulations, legal process, and governmental requests, and to enforce our Terms of Use and Program Agreement, including in connection with payment disputes, chargebacks, and intellectual property claims.
2.7 To Protect Our Rights and Business. To detect, prevent, and respond to fraud, unauthorized access, intellectual property infringement, violations of our Terms of Use, and other harmful or unlawful activity.
Section 3: Cookies and Tracking Technologies
3.1 What Cookies Are. Cookies are small text files placed on your device by websites you visit. We use cookies and similar tracking technologies (including pixels and web beacons) to operate our Website, personalize your experience, analyze traffic, and deliver targeted advertising.
3.2 Categories of Cookies We Use.Strictly Necessary Cookies: Required for the Website to function. These enable core features such as checkout, login, and security. They cannot be disabled without impairing Website functionality.
Analytics Cookies: Used to understand how visitors interact with our Website, including which pages are visited most frequently and how users navigate our content. We use Google Analytics for this purpose.
Marketing and Advertising Cookies: Used to track visitors across websites and deliver advertisements relevant to your interests. We use Meta Pixel (Facebook and Instagram), Google Ads, YouTube, Pinterest, TikTok, and other advertising platforms for this purpose.
Functional Cookies: Used to remember your preferences and personalize your experience, such as language settings and previously viewed content.
3.3 Cookie Consent. When you first visit our Website, you will be presented with a cookie consent banner offering you the option to accept all cookies, accept only strictly necessary cookies, or adjust your cookie preferences. Your selection will be respected and stored. You may change your cookie preferences at any time through the cookie settings link on our Website.
3.4 Managing Cookies. You may also control cookies through your browser settings. Please note that disabling certain cookies may impair the functionality of our Website. Our Website does not respond to browser-level Do Not Track signals.
Section 4: Lawful Bases for Processing
To ensure compliance with the European Union's General Data Protection Regulation ("GDPR") and other applicable data protection laws, we confirm that we process your personal information on the following lawful bases:
Contractual Necessity: When processing is necessary to fulfill a contract with you, including delivering a program or product you have purchased.
Legitimate Interests: When processing serves our legitimate business interests, including responding to inquiries, preventing fraud, enforcing our agreements, and conducting direct marketing to individuals who have expressed interest in our offerings, provided such interests are not overridden by your rights.
Consent: When you have affirmatively opted in to receive marketing communications, free resources, or other communications from us. You may withdraw consent at any time as described in Section 7.
Legal Obligation: When processing is necessary to comply with a legal obligation applicable to us.
Section 5: Third-Party Service Providers and Data Processors
We share your personal information with trusted third-party service providers and data processors who assist us in operating our business. These parties are authorized to use your information only as necessary to provide services to us and are required to maintain appropriate security and confidentiality standards. Our current third-party processors include, without limitation:
Email Marketing: ActiveCampaign — stores and processes subscriber and client email data, manages our email list, and facilitates marketing automation.
SMS and Text Marketing: SimpleTexting and Active Campaign — stores and processes subscriber and client phone numbers and facilitates SMS marketing and transactional text communications.
Program Hosting: Kajabi — hosts our online programs, stores client enrollment and access records, and facilitates community and coaching call delivery.
Payment Processing: Stripe, PayPal, and Klarna process payment transactions for program and product purchases. Each processor has its own privacy policy governing how it handles your payment and financial information. We encourage you to review their respective policies. We do not store your full payment credentials on our servers.
CRM and Sales: Close CRM — manages client relationship data, sales pipeline information, and client communication records.
Analytics: Google Analytics — collects and analyzes Website traffic and user behavior data.
Advertising and Audience Targeting: Meta (Facebook and Instagram), Google Ads, YouTube, Pinterest, TikTok, Spotify, and ChatGPT — may receive contact data for custom audience and look-alike audience targeting and deliver advertising on our behalf. We may also engage additional advertising platforms from time to time. Any such platform will receive only the minimum data necessary for the stated advertising purpose and will be subject to appropriate data use agreements or published platform policies.
Video Conferencing: Zoom or comparable platform — used to deliver live group coaching calls and recorded content.
Coaching Call Archives: Searchie.io — stores and hosts recorded coaching call and program content.
Forms and Applications: Typeform — collects application, survey, and intake form data.
Additional Service Providers: From time to time, we may engage additional third-party service providers, tools, platforms, or technology solutions to support our business operations, marketing, program delivery, or client communications. Any such provider will be selected with reasonable care, will receive only the personal data necessary to perform their specific function, and will be required to handle that data in a manner consistent with this Privacy Policy and applicable data protection law. The list above reflects our current primary processors but is not exhaustive of every tool or service we may use at any given time.We use commercially reasonable efforts to ensure that all third-party processors with whom we share personal data operate under data processing agreements or published policies consistent with applicable data protection law. We are not responsible for the independent privacy practices of third-party platforms once your data is transferred to them.We will never sell your personal information to any third party. We do not share your personal information with unrelated third parties except as described in this Policy or as required by law.
Section 6: California Residents – Your CCPA Rights
California residents have the right to know (or access a copy of) their personal information that we have collected, the right to correct inaccurate personal information we maintain about them, the right to delete certain personal information we maintain about them (subject to exceptions), and the right to opt out of ‘sales’ and ‘sharing’ under the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”). . If you are a resident of California, you have the following rights under the CCPA and CPRA:
Right to Access/Know. You have the right to request that we disclose what personal information we hold about you, the categories of sources from which it was collected, the purposes for which it is used, and the categories of third parties with whom it is shared.
Right to Delete. You have the right to request that we delete personal information we have collected about you, subject to certain exceptions permitted by law.
Right to Correct. You have the right to request that we correct inaccurate personal information we maintain about you.
Right to Opt Out of Sale or Sharing. We do not sell your personal information for monetary consideration. However, our use of advertising cookies and pixels to create custom and look-alike audiences on Meta, Google, YouTube, Pinterest, TikTok, Spotify, and ChatGPT may constitute "sharing" of personal information under the CPRA. You may opt out of this sharing by adjusting your cookie preferences through our cookie consent banner or by contacting us at support@jointhrivehive.com.
Right to Withdraw Consent. Where we rely on consent to process your personal information, you have the right to withdraw this consent.
Right to Limit Use of Sensitive Personal Information. To the extent we collect sensitive personal information as defined under the CPRA, you have the right to limit our use of such information to purposes permitted by law.
Right to Manage Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in the emails we send you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
Non-Discrimination. We will not discriminate against you for exercising any of your CCPA or CPRA rights. Exercising these rights will have no effect on your access to any program or service you have purchased.To exercise any of your California privacy rights, please contact us at support@jointhrivehive.com or by mail at ThriveHive LLC, 350 East 400 South #3033, Salt Lake City, Utah 84111. We will respond to verified requests within forty-five (45) days as required by law.
Section 7: Your Rights and Choices
Depending on where you reside and other legal limitations, applicable laws in your jurisdiction may grant you the right to make certain privacy requests. Consumers that do not live in one of these jurisdictions may still make the same privacy requests, and we will take reasonable steps to fulfill them. However, we may decline your request as permitted by law.
Right of Access. You may request a copy of the personal information we hold about you.
Right to Rectification. You may request that we correct any inaccurate or incomplete personal information we hold about you.
Right to Erasure. You may request that we delete your personal information from our records, subject to certain legal and contractual exceptions. For example, we may be required to retain certain records related to a purchase, payment dispute, or legal claim for the duration of any applicable legal retention period.
Right to Restriction of Processing. You may request that we restrict how we process your personal information in certain circumstances.
Right to Data Portability. You may request that we provide your personal information in a structured, commonly used, machine-readable format.
Right to Withdraw Consent. Where we process your information based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Right to Opt Out of Marketing. You may unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of any email we send you, or by contacting us at support@jointhrivehive.com. You may opt out of SMS marketing communications by replying STOP to any text message we send you. Please note that even if you opt out of marketing communications, we may continue to send you transactional or administrative communications related to a product or program you have purchased.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. We will respond to your request in a timely manner as required under applicable law.
To exercise any of the rights described above, please contact us at support@jointhrivehive.com or by mail at ThriveHive LLC, 350 East 400 South #3033, Salt Lake City, Utah 84111. We will respond to all verified requests within thirty (30) days, or within the timeframe required by applicable law.
Section 8: Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:
- For active email and SMS subscribers: for as long as you remain subscribed to our list
- For program clients: for as long as necessary to fulfill our contractual and legal obligations related to your purchase, and for a reasonable period thereafter for record-keeping and dispute resolution purposes
- For legal and compliance purposes: as long as required by applicable law or regulation, or as necessary to resolve disputes, enforce our agreements, or defend legal claims
- When personal information is no longer needed for any of the above purposes, we will securely delete or anonymize it. If you request deletion of your information, we will comply subject to any applicable legal retention obligations.
Section 9: Data Security and Breach Notification
9.1 Security Measures. We implement commercially reasonable technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include Secure Sockets Layer (SSL) encryption for data transmitted through our Website, access controls that limit who on our team can access personal data, and the use of reputable third-party processors with established security practices.
9.2 Limitations. No method of transmission over the internet or electronic storage is completely secure. While we use commercially reasonable efforts to protect your information, we cannot guarantee absolute security. In the event that your information is accessed by an unauthorized third party without our knowledge, permission, or consent, you agree to hold us harmless from any resulting claims, to the fullest extent permitted by applicable law.
9.3 Data Breach Notification. In the event we become aware of a data breach that is likely to result in a risk to the rights and freedoms of individuals, we will:
- Notify the applicable supervisory authority within seventy-two (72) hours of becoming aware of the breach, where required under GDPR;
- Notify affected individuals without undue delay where the breach is likely to result in a high risk to their rights and freedoms, as required under GDPR;
- Comply with all applicable U.S. state data breach notification laws, which vary by state but which we will follow according to the requirements of the state in which the affected individual resides;
- Provide affected individuals with all information reasonably available about the nature of the breach and the steps we are taking in response.
9.4 Data Protection Officer. We have determined that appointment of a Data Protection Officer is not required under GDPR, as our core activities do not consist of processing operations requiring regular and systematic monitoring of data subjects on a large scale, nor do we process special categories of sensitive data on a large scale.
Section 10: International Data Transfers
Our Website and servers are located in and operated from the United States. If you are visiting our Website or providing personal information from outside the United States — including from Canada, the United Kingdom, Australia, New Zealand, or any other country — please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.
For individuals located in the European Union or United Kingdom, we confirm that any transfer of personal data outside the European Economic Area is conducted in accordance with applicable data protection law, including through reliance on standard contractual clauses or other appropriate transfer mechanisms where required.
By visiting our Website or submitting personal information to us, you acknowledge and consent to the transfer and processing of your information in the United States as described in this Policy.
Section 11: Third-party Links
Our Website may contain links to third-party websites. This Privacy Policy applies only to our Website and does not govern the privacy practices of any third-party website. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party website. We encourage you to review the privacy policy of every website you visit before providing any personal information.
Section 12: COPPA – Children's Policy
Our Website and programs are intended exclusively for individuals eighteen (18) years of age or older. We do not knowingly collect personal information from children under the age of 18. If we learn that we have inadvertently collected personal information from a child under 18, we will delete that information promptly. If you believe we may have collected information from a minor, please contact us immediately at support@jointhrivehive.com. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 18 years of age.
Section 13: CAN-SPAM And TCPA Compliance
13.1 CAN-SPAM Compliance. All commercial email communications we send comply with the CAN-SPAM Act of 2003, as amended. Each commercial email we send will clearly identify ThriveHive LLC as the sender, include our valid physical mailing address, and provide clear and conspicuous instructions for opting out of future commercial emails. We will honor opt-out requests promptly and within the timeframe required by law.
13.2 TCPA Compliance. All SMS and text message marketing communications we send comply with the Telephone Consumer Protection Act ("TCPA") and applicable regulations. We will only send marketing text messages to individuals who have provided express written consent to receive such messages. You may opt out of SMS marketing communications at any time by replying STOP to any text message we send you. Message and data rates may apply.
Section 14: Contact Us
If you have any questions about this Privacy Policy, wish to exercise any of your rights described herein, or need to report a potential privacy concern, please contact us at:
ThriveHive LLC
support@jointhrivehive.com
350 East 400 South #3033 Salt Lake City, Utah 84111
ThriveHive LLC | jointhrivehive.com | support@jointhrivehive.com | 350 East 400 South #3033, Salt Lake City, Utah 84111
Privacy Policy v2.0 — Effective June 1, 2026
